This privacy policy describes how we collect, use, and protect your personal information when you use our ticketing service.
We use industry-standard security measures to protect your personal information. Payment data is processed securely through Stripe and never stored on our servers.
By using our ticketing service, you agree to these terms of service.
Our liability is limited to the ticket purchase price. We are not responsible for travel expenses, accommodation, or other costs related to event attendance.
We may update these terms at any time. Continued use of the service constitutes acceptance of updated terms.
Magnetic Tickets offers an optional SMS service exclusively for customers who have already purchased event tickets. This transactional service allows you to receive your purchased tickets and related event updates via text message for convenient mobile access to independent film screenings and other events.
EXPLICIT CONSENT REQUIRED: After successfully completing your ticket purchase and receiving confirmation, you will be presented with an optional post-purchase form titled “GET TICKETS BY TEXT.” By voluntarily providing your mobile phone number and clicking “SEND,” you explicitly consent to receive transactional SMS messages related to your purchased tickets from Magnetic Tickets.
AGE REQUIREMENT: You must be 18 years of age or older to consent to SMS communications. By opting in, you confirm you meet this age requirement.
VOLUNTARY SERVICE: This SMS service is entirely optional. Your ticket purchase is complete regardless of whether you choose to receive text messages. No pre-selected options require your consent.
You will receive only transactional messages related to tickets you have already purchased. Messages are delivered by Magnetic Tickets and include:
NO PROMOTIONAL CONTENT: You will never receive marketing, promotional, or advertising messages through this service.
FREQUENCY: Expect 1-3 messages per purchased event ticket. Messages are sent only when necessary for ticket delivery or critical event updates. Maximum 5 messages per event in exceptional circumstances.
COSTS: Message and data rates may apply according to your mobile carrier plan. Magnetic Tickets does not charge fees for SMS delivery, but your carrier may apply standard messaging rates.
STOP: Reply STOP to any message to immediately opt out of all future SMS communications. You will receive a confirmation message that you have been unsubscribed.
HELP: Reply HELP for assistance or contact our support team directly.
SUPPORTED CARRIERS: Available on all major U.S. wireless carriers including Verizon, AT&T, T-Mobile, and most regional carriers.
DELIVERY DISCLAIMER: Message delivery times may vary and are not guaranteed. Messages may be delayed or blocked by carrier policies, network conditions, or device settings. Carriers are not liable for delayed or undelivered messages.
Your mobile phone number is used solely for SMS ticket delivery and event updates. We do not share your number with third parties for marketing purposes. See our Privacy Policy for complete data handling details.
PHONE: (213) 279-5211
EMAIL: compliance@magnetic.diy
BUSINESS HOURS: Monday-Friday, 9:00 AM - 5:00 PM PST
RESPONSE TIME: We respond to all inquiries within 24 hours during business days.
TERMS UPDATES: These SMS terms are governed by our Terms of Service. We will notify you of any material changes to these SMS terms through email or SMS.
SERVICE PROVIDER: Magnetic Tickets
WEBSITE: magnetic.diy
SMS PLATFORM: Powered by Twilio for reliable message delivery
CAMPAIGN TYPE: Transactional notifications for purchased event tickets
For privacy questions, terms inquiries, or any other compliance concerns, contact us at:
compliance@magnetic.diy